Refund Policy | Wear Your Adventure

Our Commitment

At Wear Your Adventure, we want you to be completely satisfied with your purchase. This Refund Policy outlines our return and refund procedures for both physical products and travel concierge services.

Physical Products (Enamel Pins)

30-Day Return Window

You have 30 days from the date of delivery to request a return for enamel pins.

Eligible Returns

To be eligible for a return, items must be:

Unused and in the same condition that you received them
In the original packaging
Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse or normal wear
Items that have been used or installed
Items without original packaging
Custom or personalized items (if we offer them in the future)

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will:

Replace the item at no additional cost, or
Provide a full refund including original shipping costs

Please provide photos of the damage or defect to help us process your claim quickly.

Return Shipping

For standard returns (non-defective items):

Customer is responsible for return shipping costs
We recommend using a trackable shipping service
We are not responsible for items lost or damaged during return shipment

For defective or damaged items:

We will provide a prepaid return label
Return shipping is free for you

Travel Concierge Service

Cancellation Policy

We understand that travel plans can change. Our cancellation policy for the travel concierge service is:

14+ days before trip start date: Full refund (100%)
7-13 days before trip start date: 50% refund
Less than 7 days before trip start date: No refund

After Receiving Your Itinerary

Once you've received your custom itinerary, you may request:

Unlimited revisions before your trip (at no additional cost)
A full refund if you are completely unsatisfied with the service, requested within 7 days of receiving your itinerary

What's Not Refundable

The travel concierge service fee does not cover:

Bookings made with partner businesses (hotels, tours, etc.)
Changes to partner pricing or availability after itinerary delivery
Unused portions of your trip or itinerary

Refunds or cancellations for third-party bookings are subject to the individual vendor's policies.

How to Request a Refund

Step 1: Contact Us

Email us via our contact form with:

Your order number or confirmation email
Reason for return/refund
Photos (if item is damaged or defective)

Step 2: Receive Authorization

We'll review your request and send you a return authorization within 1-2 business days, including return instructions.

Step 3: Ship the Item (if applicable)

For physical products, carefully package the item and ship it to the address provided in your return authorization.

Step 4: Receive Your Refund

Once we receive and inspect the returned item (or process your service cancellation), we'll notify you and process your refund within 5-7 business days.

Refund Processing

Method of Refund

Refunds will be issued to the original payment method used for the purchase. If you paid via Stripe, the refund will appear on your credit card or bank statement within 5-10 business days, depending on your financial institution.

Partial Refunds

In some cases, we may issue partial refunds for:

Items with obvious signs of use
Items missing parts or accessories
Items returned more than 30 days after delivery

Original Shipping Costs

Original shipping fees are non-refundable unless the item was defective or damaged upon arrival.

Exchanges

Currently, we do not offer direct exchanges. If you need a different item, please:

Return your original item for a refund
Place a new order for the desired item

This ensures the fastest processing time for both your refund and new order.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. We recommend:

Tracking your shipment
Requiring a signature for delivery
Filing a claim with the shipping carrier if your package is lost or stolen

We will provide any necessary documentation to support your claim with the carrier.

Questions

If you have any questions about our Refund Policy, please don't hesitate to contact us via our contact form.